Conflict Resolution and Management

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This workshop will help you cultivate the skills necessary to help manage conflict and ultimately decrease the presence of conflict in the workplace.

1 Day  |  $1,895

Course Objectives:

  • Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict 

  • Analyze conflict by assessing the situation and identifying the source of the conflict 

  • Utilize effective communication techniques to manage conflict in a proactive manner

  • Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution

Software

  • Microsoft Window 10
  • Microsoft Office 16

Who Should Attend?

Executives, Senior Manager, Leaders, or any professional who encounter conflict in the workplace.

Course Outline

Lesson 1: Recognizing the Impact of Conflict

In this lesson, you will recognize the impact of conflict in the workplace. By recognizing how you're personally affected and that conflict can drive change helps you to be ready to respond to a conflict effectively, increasing your chances of achieving positive results. 

 

 Topic A: Identify Your Personal Reaction to Conflict

 Topic B: Develop a Healthy Attitude Toward Conflict

 

Lesson 2: Analyzing Conflict

Before you can resolve conflict, you have to identify its source and gather information about the specifics of the conflict. In this lesson, you will analyze the conflict.

 

 Topic A: Assess the Situation

 Topic B: Identify the Source of the Conflict

 
Lesson 3: Dealing with Conflict

In this lesson, you will utilize effective communication techniques to manage conflict in a proactive manner.

 

 Topic A: Listen Actively

 Topic B: Communicate Effectively

 Topic C: Respond to Negative Tactics

 Topic D: Avoid Conflict Escalation

 

Lesson 4: Resolving Conflict

In this lesson, you will resolve conflict by evaluating approaches, and determining and implementing the best solution. 

 

 Topic A: Evaluate Approaches to Conflict Resolution

 Topic B: Determine the Best Solution

 Topic C: Implement an Action Plan

Workshop Schedule

Book the day and time that works for you and/or your team. If you need a customized training solution simply schedule a call with our team.

Customize Your Training

Our team of experienced professionals will work with you to develop custom training that meets the specific needs of your organization. Whether you need help building soft skills or developing leadership potential, we can create a program that fits your needs. Contact us today to get started!