Conflict Resolution and Management
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This workshop will help you cultivate the skills necessary to help manage conflict and ultimately decrease the presence of conflict in the workplace.
1 Day | $1,895
Course Objectives:
Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict
Analyze conflict by assessing the situation and identifying the source of the conflict
Utilize effective communication techniques to manage conflict in a proactive manner
Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution
Software
- Microsoft Window 10
- Microsoft Office 16
Who Should Attend?
Executives, Senior Manager, Leaders, or any professional who encounter conflict in the workplace.
Course Outline
Lesson 1: Recognizing the Impact of Conflict
In this lesson, you will recognize the impact of conflict in the workplace. By recognizing how you're personally affected and that conflict can drive change helps you to be ready to respond to a conflict effectively, increasing your chances of achieving positive results.
Topic A: Identify Your Personal Reaction to Conflict
Topic B: Develop a Healthy Attitude Toward Conflict
Lesson 2: Analyzing Conflict
Before you can resolve conflict, you have to identify its source and gather information about the specifics of the conflict. In this lesson, you will analyze the conflict.
Topic A: Assess the Situation
Topic B: Identify the Source of the Conflict
Lesson 3: Dealing with Conflict
In this lesson, you will utilize effective communication techniques to manage conflict in a proactive manner.
Topic A: Listen Actively
Topic B: Communicate Effectively
Topic C: Respond to Negative Tactics
Topic D: Avoid Conflict Escalation
Lesson 4: Resolving Conflict
In this lesson, you will resolve conflict by evaluating approaches, and determining and implementing the best solution.